Contracts | Provider Hub

Live at Home 2025 Framework

The council commissions its longer term domiciliary care and support services through the Live at Home (LAH) 2025 framework. The LAH framework commenced on the 9th November 2025 with duration of 6 years, expiring on the 8th November 2031. Key information for providers relating to the mobilisation of the framework can be found here.

The FAQ document can be found here.

This is a two-tier framework, split across the 12 Essex districts, with up to 10 providers per district on tier 1. The following services types can be called of from the framework:

Personal Care
Night Awake
Night Sleep
24hr Care / Live in Care

In each district there is a ranked list of providers. The lists are ranked on price and quality and the Council will call-off from the lists in descending order of the ranking starting with ranked position 1 on tier 1.

Uplift Statements for Domiciliary Services 2025/26

Information on uplifts to domiciliary care services for 2025/26 can be found here.

Spot placements

Essex County Council is currently not actively seeking applications from new providers to join our domiciliary spot market.

Providers are welcome to express an interest in becoming a spot provider. ECC will be in touch should a need for a new service provider arise. Please note, receipt of an expression of interest or application is not a guarantee of work with the Council.

ECC's current position is not to work with providers until they have been rated by the CQC. If you are unrated, you are welcome to express an interest however ECC will not consider your organisation until you have been rated.

How to express an interest in becoming a spot provider with ECC.

Live at Home 2021 framework

The council commissions its longer term domiciliary care and support services through the Live at Home (LAH) 2021 framework. The LAH framework commenced on the 12^th August 2021 and expired on the 8th November 2025. Key information for providers relating to the mobilisation of the framework can be found here, the contents include:

Sourcing processes

Overview of the brokerage team (Service Placement Team) call off processes
Sourcing process - Briefing overview
Batching process (how to express interest in care packages)

Safeguarding

ESAB - 1 Minute Guide
ESAB - Contact Details
ECC - Decision Support Guidance

Payment Process

Extranet Manual (Electronic invoicing guidance)

Please be aware that the adult’s care may be chargeable by the Council, and that any delays in settling Service Provider’s invoices affects the Council’s ability to invoice the adult in a timely manner, which may cause the adult some distress and financial hardship.

Other

TSA Lookup - LAH 2021 (Target Supply Area)
SVO Process
Other Useful Links - Including Safeguarding, Quality Team Training & Audit Information
Electronic Homecare Monitoring (EHM) - FAQ's

Live Q&A Session - Electronic Homecare Monitoring & the Live At Home Framework

Thank you to those who joined the Live Q&A sessions in relation to the Electronic Homecare Monitoring & the Live At Home Framework. You can view the frequently asked questions from the this session here. Additional Information on the EHM requirement can be found at Part 2, Schedule 1, Annex 2 and Part 2, Annex 2 to Schedule 1 of the Live at Home agreement. Please also find attached the slide pack from the EHM provider workshops.

Other services

In addition to the Live at Home Framework, Essex buys services which provide short term support to an adult in their own home. Further details about these services can be found in the sections below.

Short Term Support Enablement is for adults who have been assessed as requiring a period of intermediate care whilst determining their longer term support needs. The service is designed to provide a high quality locality based intermediate care service and will combine the former Reablement at Home and Short Term Support in the Community services into a single offer. This service is available both on discharge from hospital or from the community and is the default offer for all adults, whether new to social care or at review. The support is provided for as long as an adult requires it, but for no longer than 6 weeks.