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Contacts

Equipment Service

Telephone 0333 034 2048; Email essex@medequip-uk.com or visit the Medequip website

Service hours

8.00am – 8.00pm Monday to Saturday

Service centre depot address

Medequip, Unit 2, Horizon 120 Business Park, Horizon Boulevard, Braintree, CM77 7AY

Site opening hours: 8.00am – 6.00pm Monday to Saturday

Out of Hours emergency repairs

Medequip have an Out of Hours Team who can be reached on 020 8573 2871 and will provide an Out of Hours emergency call-out repair service as follows:

Monday to Saturday

From 7.00am to 7.59am and 20.01pm to 12.00am (midnight)

Sundays, 25-26 December and 1 January

From 7.00am to 12.00am (midnight)

Please note: the contract does not have an Out of Hours service between 12.01am and 6.59am on any day

Sunday Out of Hours Emergency equipment orders

On Sundays only (not including 25-26 December and 1 January) there is an emergency delivery service to facilitate Hospital Discharge, Fast Track and Admission Prevention between 9.00am and 5.00pm (Order cut off 2.00pm)

Equipment returns

Equipment with either an ECL or Medequip label can be returned, so Medequip can clean, repair and reissue the equipment back into the community. This not only saves social care and NHS funding, but also supports the long-term net-zero aims and has a positive impact on the environment

A free of charge collection can be requested by contacting Medequip on 0333 034 2048 or email essex@medequip-uk.com

Equipment can also be returned directly to Medequip at their Braintree service centre depot:

Medequip, Unit 2, Horizon 120 Business Park, Horizon Boulevard, Braintree, CM77 7AY

Site opening hours: 8.00am – 6.00pm Monday to Saturday

Self-help signposting options

The Medequip online self-help guide provides advice and information on products and equipment for older and disabled people

To use it, the resident can:

  1. Go to the self-help guide 
  2. Choose which subject they would like help and support with
  3. Answer some questions about themselves and their environment

Or for self-funding residents shop mobility aids directly at Your Online Medequip Retail Store

Finance

Operational Teams

Main Number:  0345 606 1212

Email:  eds@essex.gov.uk

View contact details for ECCs social care teams in the North of the county, including Team Managers, Service Managers and Director. 

Please note: if you are a new provider you should contact the Procurement Team - contact details below

View contact details for ECCs social care teams in the Mid of the county, including Team Managers, Service Managers and Director. 

Please note: if you are a new provider you should contact the Procurement Team - contact details below

View contact details for ECCs social care teams in the North of the county, including Team Managers, Service Managers and Director. 

Please note: if you are a new provider you should contact the Procurement Team - contact details below

Is my concern a safeguard?

Please refer to ECC's Safeguarding Adults Decision Support Guidance. Here you will find examples of when, and when not, to raise a safeguarding concern. However, the list is not exhaustive therefore should you need advice you can call the Organisational Safeguarding Duty line on 033301 39032 or email org.safeguards@essex.gov.uk.

Report a concern about an adult

  1. ASC Safeguarding Portal

Individuals and professionals can now submit adult safeguarding referrals through a new online portal.

Access the Safeguarding Portal

  1. Alternatively you can contact us via the following:

Essex - 0345 6037630 (out of hours 0345 606 1212)

Southend - 01702 215008                 

Thurrock - 01375 511000

You can also speak to the Adult's allocated social worker if known.

Opening Hours:

  • Monday - Thursday:  09:00 - 18:30
  • Friday:  09:00 - 18:00
  • Saturday:  09:00 - 17:00

Email:  service.placementteam@essex.gov.uk

During normal working hours, the contacts are as follows:

Residential Team:

  • Main Number:  03330 139972
  • Team Mobile:  07825 927106
  • Mark Armstrong: 07788 303660

Support Services Team:

  • Main Number: 03330 139974
  • Rota Mobile:  07920 286325
  • Team Mobile:  07774 337494
  • Team Manager South (Adam Collier):  07748 623522
  • Team Manager North (Bryn Morgan):  07557 081544
  • Team Manager Mid & West (Hannah Rose):  07881 310779

Care providers requiring information to support a hospital discharge should use the following telephone numbers:

Care package / placement restarts

  • Providers looking to speak to ward staff to get additional information in relation to the needs of an Adult, prior to discharge should in the first instance contact the ward directly.  The ward number and name should be included on the Information to Service (ISP).  For ease of reference these are listed on the attachment.
  • If the provider is unable to get a response from the ward, the provider should then contact the Integrated Discharge Hub on 01206 748 338

 New care packages / placements

  • For information around the needs of the Adult not included within the ISP, providers should contact the ward
  • For information relating to equipment, medication or transport, providers should contact the Integrated Discharge Hub on 01206 748 338
  • For information regarding start date or any other queries regarding the purchase order, providers should contact SPT on 03330139974

During working hours please send your concerns to the inboxes below selecting the correct one for the quadrant the adult lives in.

For concerns during out of office hours and that cannot wait until the next working day because you need to raise them immediately please call the Emergency Duty Team on 0345 606 1212. If no one answers please leave a voicemail and this will be responded to within the next 10-15 minutes.

As always if the situation requires urgent intervention from the emergency services follow your local procedures.

Procurement

Provider Communications

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Public Health

  • Suspect an outbreak if 2 or more cases of a particular illness arise within 5 days with a link to the setting
  • Use Lateral Flow Devices (LFD) for those eligible for COVID-19 treatments to exclude COVID-19 before reporting a suspected respiratory outbreak.
  • Suspect an outbreak if 2 or more cases of diarrhoea and vomiting

Weekends: 03003038537

Weekdays: report online only via the CareOBRA web based tool

Please report single cases of flu in residents and staff & all respiratory outbreaks, including COVID-19

Weekdays Monday to Friday (during office hours)

Please call: 03003038537

or

Email  EastofEnglandHPT@ukhsa.gov.uk

Out of hours and on weekends

Please call the same number 03003038537 

Website support

MarketPortal@essex.gov.uk 

Last updated: 15/11/2024