Telephone 0333 034 2048; Email essex@medequip-uk.com or visit the Medequip website
Service hours
8.00am – 8.00pm Monday to Saturday
Service centre depot address
Medequip, Unit 2, Horizon 120 Business Park, Horizon Boulevard, Braintree, CM77 7AY
Site opening hours: 8.00am – 6.00pm Monday to Saturday
Out of Hours emergency repairs
Medequip have an Out of Hours Team who can be reached on 020 8573 2871 and will provide an Out of Hours emergency call-out repair service as follows:
Monday to Saturday
From 7.00am to 7.59am and 20.01pm to 12.00am (midnight)
Sundays, 25-26 December and 1 January
From 7.00am to 12.00am (midnight)
Please note: the contract does not have an Out of Hours service between 12.01am and 6.59am on any day
Sunday Out of Hours Emergency equipment orders
On Sundays only (not including 25-26 December and 1 January) there is an emergency delivery service to facilitate Hospital Discharge, Fast Track and Admission Prevention between 9.00am and 5.00pm (Order cut off 2.00pm)
Equipment returns
Equipment with either an ECL or Medequip label can be returned, so Medequip can clean, repair and reissue the equipment back into the community. This not only saves social care and NHS funding, but also supports the long-term net-zero aims and has a positive impact on the environment
A free of charge collection can be requested by contacting Medequip on 0333 034 2048 or email essex@medequip-uk.com
Equipment can also be returned directly to Medequip at their Braintree service centre depot:
Medequip, Unit 2, Horizon 120 Business Park, Horizon Boulevard, Braintree, CM77 7AY
Site opening hours: 8.00am – 6.00pm Monday to Saturday
Self-help signposting options
The Medequip online self-help guide provides advice and information on products and equipment for older and disabled people
To use it, the resident can:
- Go to the self-help guide
- Choose which subject they would like help and support with
- Answer some questions about themselves and their environment
Or for self-funding residents shop mobility aids directly at Your Online Medequip Retail Store