Payment system manuals for Residential and Non-Residential Providers

These are the latest versions of the user guides for both the Residential and Non-residential Provider Portals. Please familiarise yourself with them before attempting to access the system for the first time.

If you are a new user to either Portal, before attempting to use either payment system please ensure you have received your token to the system and activated it within 24 hours of receipt.  Any token issued for use with the Non-Residential Payments System requires you to complete system training prior to use.  Please contact the email address to arrange your 1:1 training session: - nrpayments@essex.gov.uk or if you require refresher training.

Residential

• Residential Provider manual

Non-residential

• The Homepage
• Service Orders Tab
• Submitting an Invoice
• Submitting VAT invoices
• Retracting an Invoice
• Payment Enquiry/Reporting
• Suspended Invoices
• Payments 4 weekly schedule 2026 - 2027
• Payments 4 weekly schedule 2025 - 2026
• Payments 4 weekly schedule 2024 - 2025

Non-residential short training videos

1. Homepage
2. Service Orders
3. Submitting an Invoice
4. Retracting an Invoice
5. Adding a Note to an invoice