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Market Vision

Our key strategy for Advocacy is:

  • To improve access to Advocacy provision for very vulnerable people in Essex ensuring their rights are met and their voices are heard​

    Ensuring ECC meets its statutory duties for Children, families and adults ​

    To be able to respond to any legislative changes that may be implemented. ​

    Key aims/objectives:​

    • The most vulnerable people (including children and young people) have their voices heard and they understand their rights​
    • All people detained under the Mental Health Act have access to an Advocate moving from opt in to opt out ​
    • Peer and citizen support offer enables individuals and groups of individuals to have the skills to speak on their own behalf or as a group of people. ​

1 Year Delivery Plan by end of 2024​

Description: ​

Award a 5-year contract to new provider (s) to deliver statutory and non-statutory provision across Essex.​

Key Milestones:​

  • Cabinet Decision October 2023​
  • Tender process November – January 2024​
  • Award February 2024​
  • Mobilisation March to end May 2024​
  • Implementation from 1st July 2024 ​

 

3 Year Delivery Plan by end of 2027​

Description:​

Service is delivering against the KPIs, and outcomes set out in the contract​

ECC is meeting its statutory requirements​

If there are any legislative changes, ECC has been able to respond to ensure it maintains statutory provision​

ECC has achieved a more inclusive Advocacy workforce who are also culturally appropriate. ​

Key Milestones:​

  • April 2026 Service reviewed against targets set​​
  • Impact of self and peer advocacy evaluated ​

 

7 Year Delivery Plan by 2030​

Description:​

Contract will be for 5yrs plus 2yrs(subject to governance) with break clauses, service will be evaluated and reviewed against outcomes and KPIs and to inform whether to extend ​

Key Milestones:​

  • April 2028 , 4 year’s review and evaluation of service to determine whether to extend by two years or whether to go out to the market for a new service. ​
  • May be dependent on the government and legislative changes​

Workforce recruitment and retention

  • To recruit the right number of Advocates and have a more inclusive workforce

Capacity and demand management

  • Monthly reporting from the provider, track referrals and waiting lists to support the demand and capacity

Putting lived experience at the centre

  • ECC has engaged with people with lived experience to shape the new service. People who have been in receipt of services will be asked to feedback on the experience they have received, and any issues will be managed through contract meetings

Delivering good quality services

  • To have quarterly performance reporting, and deep dives on focussed topics
  • To collate feedback from people who have been in receipt of the service, and feedback from Independent Mental Health Advocates, and use this as part of quality measures for MH hospitals in Essex

Promoting financial sustainability

  • To have an effective non-statutory service that can help more individuals be able to support themselves and less reliance on costly formal Advocacy
  • For children and young people to fund support for parents as well, this should reduce conflict and further resources in future

Integration with Health

  • Health do not have any statutory responsibilities for Advocacy.  The duty sits with ECC.  ECC will continue to monitor complaints and issues and use any quantitative or qualitative data to keep Health informed on issues and progress

Diversity, Equality & Inclusion

  • To use the monitoring data to ensure equal access for groups identified in the Equalities Act 2010, and  groups can be targeted

Climate and Environment

  • To use online for as much interaction with individuals as possible, use face to face when required (such as P2P) 
Last updated: 17/08/2023
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