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Adult Social Care Context

At the outbreak of the pandemic in March 2020 the Adult Social Care workforce moved almost entirely to remote working and we suspended all but essential face-to face activity.  Our operational focus was to keep people safe and ensure swift flow from acute hospitals.  I am proud of the work that we did to support the shielding of vulnerable residents; to support care providers with infection control and managing outbreaks through new local care hubs; providing a range of financial and non-financial support to care providers; and rolling-out Carephone tablets to support 2,000 vulnerable people to protect them from social isolation.

When the Mid and South Essex health system declared a major incident in December 2020 we worked as a health and care system across greater Essex to respond, providing mutual aid and testing and enhancing our emergency response plans so that we could cope as a system with the unprecedented circumstances we faced.

Throughout the pandemic we developed a system-wide approach to gathering data and intelligence on flows through hospitals and bed occupancy so that we can better manage demand in the system.  We will work with our partners to build on this legacy of improved quality and availability of system-wide data as we move forward.  I am extremely proud of the way in which Adult Social Care responded to the pandemic and that, despite these many pressures, we continued to manage within our budget.

But the pandemic inevitably caused some delays to our planned activity of work and also created some operational backlogs. It created challenges to some of our ambitions and outcomes and we need to re-double our efforts now to ensure that we can best support people.  As we begin the process of renewal it is right for us to re-evaluate our position and re-frame our business plan to reflect changed circumstances and new ways of working so that we can continue to respond to the pandemic when we need to, while also laying the foundations for our future ambitions of social care in Essex. 

As a service we are committed to supporting the development of inclusion and diversity.  We are working to fully understand the challenges and experiences that people face so we can ensure that diversity is continually embraced and there is inclusion for all.

It also necessary that we consider the requirements of the Health and Care Bill, which proposes to establish new statutory integrated care partnerships as well as introducing a new inspection regime for local authorities on adult social care by the Care Quality Commission.

This plan sets out our ambitions; our areas of focus; and our response to these local and national strategic challenges.

"People in Essex to live their lives to the fullest"

ASC needs to move to a more community-based model that is more local, more preventative, and more integrated with partners – helping to ensure that people can get the right support at the right time to maintain their independence and quality of life.

The outcomes we want people to enjoy:

  • Independence and wellbeing are maximised
  • Choice and control over care and support
  • Access to a place called home
  • Access to social and employment opportunities
  • Positive experience of social care
  • Reduced inequalities and increased inclusion
  • People at risk can live free from abuse, harm and neglect


Adult Social Care have developed 7 key principles in the way Essex would like to work. These include:

  • Person-centred - we will work alongside people to ensure that wherever possible they plan their care and support and achieve their aspirations.
  • Prevent, reduce,delay - prevention will be at the heart of everything we do: we will seek, identify and maximise every opportunity to prevent, reduce or delay the need for care ensuring the right type of care for people in receipt of support, including people with conditions that may escalate into crisis.
  • Collaboration and co-production - we will work with a range of organisations and individuals to break down boundaries of collaboration, identify shared goals, and co-produce solutions together.
  • Listen to our residents - we will listen to people with lived experience and root our decision-making in the evidence and insights.
  • Local - we will do all we can to enable decisions to be made as close to residents as possible, trusting and empowering communities and people to play an active role, take on responsibility and use their expertise and resources creatively.
  • Equality, diversity and inclusion -  guided by our corporate EDI Strategy we will promote equality and diversity amongst our own and our care provider's workforce welcoming the different backgrounds, experiences and talents of our colleagues and creating an inclusive culture.  We are determined that people we support will have equity of access, outcomes and experience, and are treated with dignity and respect by our staff, and those providing care and support.

The Council has set out its 4 strategic aims and commitments.  While these are cross-cutting, our main focus will be on improving health, wellbeing and independence outcomes for all ages. Refer to Essex County Councils Strategic Aims for further information on our 20 commitments. 

The areas Adult Social Care plan to focus on are:

  • Prevention and Early Intervention; to help reduce or delay he onset of health and care needs 
  • Carers; to ensure that people get the support they need in their caring roles, while enabling them to enjoy a good quality of life. 
  • Housing, Employment Opportunities; ensuring we promote an inclusive society that address inequalities in access which has an adverse impact on quality of life, independence, and health outcomes. 
  • Care Market; ensure care provision is viable and sustainable going forward
  • Place-based working and Integration; working in multi-disciplinary teams with partners to improve peoples experience of health and care system 
  • Quality of Practice; to fully embed a strengths-based approach that promotes independence, choice, control and dignity 
  • Digital and Technology; to ensure we have the right support for people with care needs to live independently, to support the workforce to work as efficiently as possible and to support the care market. 
Last updated: 31/03/2024