Temporary Increases /Decreases:

Temporary Increases and Decreases are processed by The Countywide Duty Team (CWDT). Providers are to contact CWDT by telephone or e-mail when it becomes apparent an adult will require additional calls or a reduction in calls for a given period of time.

Scenario: An adult already has a Morning and Bedtime call already in situ.

Example Temporary Increase: A family member who usually supports with meal provision is going on holiday; hence the adult requires a temporary Lunchtime/Teatime call until the family member returns.

Example Temporary Decrease: A family member is staying with an adult for a short-time and is managing Lunchtime/Teatime calls during their stay; the care package will revert to the original assessed need, once the family members stay comes to an end.

Permanent Increases /Decreases: 

Permanent Increases and Decreases are also processed by CWDT, however, if there is an allocated Key Worker, CWDT will refer the request to the assigned worker for follow up.

New Care Packages/Change of Provider requests:

CWDT support with new care package queries, for example, when commencing a new care package a provider reports (and can evidence) that a 30 minute AM call isn't sufficient to meet an adults needs and state 45 minutes is required, it is important providers raise instances such as this to CWDT on the day or at the earliest opportunity, as CWDT will not backdate increase requests. In respect of complex matters, CWDT will refer to the key worker/key team for follow up.

CWDT will also help facilitate change of provider requests, again if there is allocated worker or it is complex matter which requires a face to face review, CWDT will refer to the key worker/key team as appropriate.

For Providers (and all professionals) we no longer accept telephone calls or email referrals - providers should use the Portal - click here.

Only in a very urgent situation should Providers telephone during daytime hours.

CWDT Contact Telephone Number: 0333 013 9994