The relationship management paper included a recommendation to conduct an annual survey of providers and officers to measure the development of the relationships. We chose to do this through a Provider Survey and a separate Officer Survey.

The survey centered around the following questions and themes (in bold).

• How well do care providers and ECC share information?
• How well do we trust each other?
• Inclusion and Involvement in Planning and Key Decisions that Impact Upon Service Users  How integrated is our working?
• How well do we manage conflicts? 
• Do we understand what our respective roles and responsibilities are?
• How clear are we of our strategic direction? 
• How responsive are we to each other's needs?

ECC initially conducted the surveys between 2016 and 2018.

ECC commissioned Enventure Research to undertake the surveys from 2019 to 2021. 

The survey aimed to:

• Provide ECC with up-to-date understanding of care providers’ and ECC care officers’ views on working with each other
• Gauge if relationships are improving and identify areas of weakness through comparisons
• Provide recommendations on focused activity to alleviate identified issues, where possible.

The results of the surveys are detailed below:

2016 Survey Results(ECC survey)

2017 Survey Results (ECC survey)

2018 Survey Results (ECC survey)

2019 Survey Results (Enventure Research)

2020 Survey Results (Enventure Research)

2021 Survey Results (Enventure Research)