Background
The relationship management paper included a recommendation to conduct an annual survey of providers and officers to measure the development of the relationships. We chose to do this through a Provider Survey and a separate Officer Survey.
The survey centered around the following questions and themes (in bold).
- How well do care providers and ECC share information?
- How well do we trust each other?
- Inclusion and Involvement in Planning and Key Decisions that Impact Upon Service Users How integrated is our working?
- How well do we manage conflicts?
- Do we understand what our respective roles and responsibilities are?
- How clear are we of our strategic direction?
- How responsive are we to each other's needs?
ECC initially conducted the surveys between 2016 and 2018.
Provider Relationship surveys 2019-2021
ECC commissioned Enventure Research to undertake the surveys from 2019 to 2021.
The survey aimed to:
- Provide ECC with up-to-date understanding of care providers’ and ECC care officers’ views on working with each other
- Gauge if relationships are improving and identify areas of weakness through comparisons
- Provide recommendations on focused activity to alleviate identified issues, where possible.
Results:
The results of the surveys are detailed below:
2016 Survey Results(ECC survey)
2017 Survey Results (ECC survey)
2018 Survey Results (ECC survey)
2019 Survey Results (Enventure Research)
2020 Survey Results (Enventure Research)
2021 Survey Results (Enventure Research)