Principle

I Statement and We Statement

Person Centred & Inclusive

I Statement - I feel treated with respect and dignity

We Statement - We have a ‘can­ do’ approach which focuses on what matters to people and we think and act creatively to make things happen for them.

Community-based

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I Statement - I feel welcome and safe in my local community and can join in community life and activities that are important to me

We Statement - We work in partnership with others to make our local area welcoming, supportive and inclusive for everyone

Transparency 

I Statement - I know what my rights are and can get information and advice on all the options for my health, care and housing.

We Statement - We make sure we share information about what we do and how people can access our service with other relevant organisations so we can all work more effectively.

Wellbeing & Independence

I Statement - I live in a home which is accessible and designed so that I can be as independent as possible.

We Statement - We make sure people feel safe and comfortable in their own home, which is accessible, with appropriate aids, adaptations, technology and medical equipment.

Collaboration​ & Integration

I Statement - I know how much money is available to meet my care and support needs. I can decide how it’s used – whether it’s my own money, a health or social care personal budget, or a budget managed on my behalf.

We Statement - We work with people as equal partners and combine our respective knowledge and experience to support joint decision-making.

Evidenced based & Service Quality

I Statement - I can get skilled advice and support to understand how my care and support budgets work and enable me to make the best use of the money available.

We Statement - We don’t make assumptions about what people can or cannot do and don’t limit or restrict people’s options.