‘This award-winning training uses a unique, outcomes-focused communication framework ‘SCARS’ brought to life with real-time learning through skilled facilitation and coaching. Whether you want to prepare for a difficult conversation or you suddenly find yourself fresh in the middle of one, we teach you techniques and tips to start and close them safely & positively.’ Founder: Dr Catherine Millington-Sanders

Difficult or challenging conversations don’t have to be painful for either party. We can all think of conversations at work that could have gone better - whether with a work colleague or a supported person and their family. Our training develops skill, confidence, and knowledge and introduces tools to confidently master conversations, across different scenarios, however challenging.

Empower: Improve confidence, skill and knowledge of staff facing challenging conversations with the people they support and/or family members. 

How: Develop better communication skills and strategies, including navigating sensitive conversations, managing expectations, and effectively addressing disagreements

Two spaces per registered service.  The session will start promptly at 10:00 please arrive early to allow time for registration. Entry will not be permitted once the session has started.

Parking is free at the Jobserve Stadium but attendees will need to register their vehicles at reception. The Hamptons charges £1 for parking. This is payable at the machine in the car park.

Dates

Tuesday 25^th February 2025

Or

Tuesday 4^th March 2025

Time

10:00

 –

13:30

Venues

25.2.25 Hamptons Sport & Leisure, Tydemans, off, Beehive Ln, Great Baddow, Chelmsford CM2 9FH

4.2.25 Jobserve Community Stadium, United Way, Colchester CO4 5UP