Onboarding is the process of registering your organisation on Essex County Council's systems. This ensures that provider details, payment information and required compliance documents have been verified, enabling the Council to commission services and process payment correctly.
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- Children's Services
- Onboarding, Payments & Procurement Opportunities
Onboarding, Payments & Procurement Opportunities
Onboarding
Essex County Council require all providers to be onboarded in order for you to be paid.
If you are a new provider, and wish to enquire about being onboarded to the ECC systems please contact:
Essex County Council are unable to process any payments until we have received all of your documents from our checklist.
Residential & Independent Fostering Agency Payments
Once you have successfully been onboarded all Invoices and related payment queries should be submitted to Childrens.Payments@essex.gov.uk
All submitted invoices MUST contain the minimum following information to prevent delay and/or disputes:
Child Name and/or Child ID & initials (ID is provided on the original IPA)
Type of Service provided
Start date & end date of service provided
Establishment (where this is different to the payee organisation)
Weekly or Daily cost/rate
Total Amount
The invoicing cycle for commitment-based placements, should be Monthly in arrears
Payment terms:
Unless agreed otherwise via an authorised route, ECC standard payment terms are 30 days from the date a valid invoice was received or the date the invoice was removed from a dispute.
Disputes
An invoice is ‘disputed’ when it is in query i.e the required information is not included or there is a query regarding the value of the invoice/commitment value.
Please note that invoices for anything other than the service provision specified in your IPA e.g Damages, MUST be invoiced separately due to the additional approval processes required and may be forwarded to Operational teams to arrange payment.
SIA 16+, Domiciliary Care, and Unregistered Provider Payments
AP.Servicecentre@essex.gov.uk - For all SIA 16+ (Supported Independent Accommodation), domiciliary care and unregistered/activity services. If you do not have your purchase order, please contact the purchaser/Placement Officer that purchased the service/placement with yourself.