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Important update on Devolution

This update comes from the Leaders of Essex County Council, Southend-on-Sea City Council and Thurrock Council.

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Essex County Council - Provider Hub
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FAQs

If your question is not answered below, please contact caretecservice@essex.gov.uk.

To become a TEC Social Prescriber, please check the Training page. you will find all of the upcoming dates for our online virtual sessions across the year. Once trained you will gain access to the ordering portal and be able to order TEC for the adults you are working with. 

Essex has TEC Transformation officers based in each quadrant of Essex. we would be happy to talk to you and discuss your options. please get in touch with us at CareTECService@essex.gov.uk 

The TEC service is prescriber led so it is down to you to use your professional judgement to decide what will and will not be suitable for the adult you are working with.

Essex has a team of TEC Transformation officers who can help brainstorm ideas and can be contacted to discuss options. We can be emailed at CareTECService@essex.gov.uk or you can speak to us via teams for a face to face video call. Our individual contact information can be found on the Meet the Team page.

Anyone who can afford to pay for their own care needs will be signposted to the private pay offer

If the Service User meets eligibility criteria, this can be requested using the referral process.

If the Service User does not meet the criteria then they can take up a private pay monitoring and response service with a local/national provider or Provide directly using their website

Anyone who can afford to pay for their own care needs will be signposted to the private pay offer

If the Service User meets the criteria, this can be requested using the new referral process.  

If the Service User does not meet the criteria then they can take up a private pay monitoring and response service with a local/national provider or Provide directly using their website.  

If the Service Users needs have changed following a review by a Trusted Assessor, and they have an eligible need as defined under the Care Act 2014 then a referral should be made to Livity Life, following the process.

Tendring District Council (TDC) has postponed its decision on the future of its Careline Service to allow more time to review suggestions from a recent consultation.

While the council had proposed withdrawing from the telecare market and transferring customers to alternative providers, the consultation revealed that 60% of users were open to switching providers.

TDC is now exploring options, including potential partnerships with Colchester City Council and other organizations, and will make a final decision in February 2025. If the service is discontinued, it will continue until June 2025 to ensure a smooth transition for users.

Once training has been undertaken your Login to Cares will be sent to you via your work email. sometimes this can be lost due to filters or sent to junk. In the first instance, please check there first.

If nothing, try accessing Cares with he follow link

use the forgotten password button. your login will be the work email address you used to attend the training. 

if this does not work, please contact us at CareTECService@essex.gov.uk 

within cares you can check on the delivery schedule for the items(s) you have ordered, please check here in the first instance. 

if you need further information, please email Livity Life's customer service team at EssexTech@LivityLife.co.uk

Livity Life hold stock in their warehouse, anything that is on the catalogue will be scheduled for delivery as soon as an order is made.

If you have made a Special Order (a non catalogue item) Livity Life will have to contact the company, order, await delivery, set up and then schedule the delivery. as you can see, depending on the item this can take longer than the normal 5 working day turnaround. 

Last updated: 07/10/2024