No, existing users of monitoring services, including carelines will not transition to our service unless their needs have changed following a review by ASC or a Trusted Assessor. If the current provision ceases to operate, and they have an eligible need as defined by the Care Act 2014 then they can transfer.
- Provider Hub
- FAQs
FAQs
If your question is not answered below, please contact caretecservice@essex.gov.uk.
Anyone who can afford to pay for their own care needs will be signposted to the private pay offer
If the Service User meets the criteria, this can be requested using the referral process.
If the Service User does not meet the criteria then they can take up a private pay monitoring and response service with a local/national provider or Provide directly using their website.
Anyone who can afford to pay for their own care needs will be signposted to the private pay offer
If the Service User meets the criteria, this can be requested using the new referral process.
If the Service User does not meet the criteria then they can take up a private pay monitoring and response service with a local/national provider or Provide directly using their website.
If the Service Users needs have changed following a review by a Trusted Assessor, and they have an eligible need as defined under the Care Act 2014 then a referral should be made to Millbrook following the process.
We are collecting data to inform a charging decision on Care Technology above £1,000 and/or ongoing services and costs associated with monitoring and/or response.
Once collected, this data will then be evaluated and considered to inform a charging decision by cabinet.
Until a decision is made, charging will not be applicable for any Care Technology regardless of cost and any ongoing services or monitoring and/or response.