UCRS is the collective name for the community teams who respond to the crisis needs of patients in their own homes, including nursing and residential care homes, to avoid admission to hospital.
The aim is to deliver a 2-hour rapid response service 24 hours a day, 7 days a week, 365 days a year.
The service has a range of specialists including senior nurse assessors, paramedics, prescribers, support workers, physiotherapists, occupational therapists, and social workers, who can support the patient to remain in their home or place of residence during an episode of illness.
Each locality has an Urgent Community Response Team as detailed below.
The service covers four areas: Basildon and Brentwood, mid Essex, Thurrock, and Southend and CastlePoint and Rochford.
Call the Single Point of Access: 0344 257 3951. (In an emergency please call 999)
If you have any questions or need to discuss discharge arrangements for your residents while they are in hospital or in the 24 hours after discharge, you can be put in contact with the relevant discharge case manager on each site by using the hub email: mse.idthub@nhs.net.
Contact the Community Gateway team: communitygateway@esneft.nhs.uk
Phone on 0300 0032 144
Please provide the following information
West Essex Care Co-ordination Centre contact details:
Telephone 0300 123 5433