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Essex County Council - Provider Hub
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What does working with these providers give to ECC?

  • Provides personalised and high-quality independent information, advice and guidance, aligned with ECCs statutory duties towards the Care Act 2014

  • Key partner to deliver some of the commitments

What are the benefits of working with them?

  • Increased identification of carers across the County

  • Increased amount of person-centred support provided to carers

  • Improved outcomes for carers

How do we work with the provider?

  • We work directly with the providers, through regular check-ins on their deliverables
  • We work in partnership through wider partnership boards and group forums to allow for multi-agency discussions and solutions

How does working with the provider impact our residents?

  • More carers are aware of their rights and support available
  • Improved outcomes for carers, demonstrated through the 7 key domains within the carers star framework

What does working with these providers give to ECC?

  • Key partner to deliver the carers strategy commitment that carers will be the experts to influence, shape and be involved in decisions.

  • Compliance with statutory guidance which shows a requirement on Local Authorities to collaborate with local Healthwatch organisations.

What are the benefits of working with them?

  • Increased opportunities for carers to share lived experiences, which helps to shape future commissioning decisions

  • Allows an independent partner to help facilitate co-production, resulting in better services designed by and for carers

How do we work with the provider?

  • We work directly with provider, through regular check-ins on their deliverables

  • We work in partnership through wider partnership boards and group forums to allow for multi-agency discussions and solutions

How does working with the provider impact our residents?

  • Carers feel they have been listened to

  • Carers get better support by being able to provide insight on what matters most and has the highest impact for them

  • Carers are better informed on what support might be available to them across the system 

What does working with these providers give to ECC?

  • The provider gives support to adults with a learning disability, autism or acquired brain injury who have been the victim or at risk of a crime or exploitation, they provide the specialist support to the adult which does not exist elsewhere.

  • The sort of crime and exploitation experienced by the victims includes financial abuse, sexual abuse and coercion, and the cases are often very complicated requiring in depth work.

What are the benefits of working with them?

  • They provide a high degree of professionalism and subject matter experience, which is rare in this field.

  • High degree of organisational efficiency and effectiveness

How do we work with the provider?

  • The provider is contracted for a 5 year (+2 contract), and there are regular contract management meetings.

  • Also the provider regularly works with ASC social work teams and is involved in the Vulnerable Adults Network

How does working with the provider impact our residents?

  • Vulnerable adults lives have been improved because of the work, to lower or remove the risk to them of abuse or exploitation.

  • Previously these adults ‘fell through the cracks’ and ASC struggled with supporting them appropriately

What does working with these providers give to ECC?

  • The provider provides a network of families caring for a family member with a learning disability, which may also include autism and other disabilities

  • They are a co-production partner to ECC – they work with us on a number of projects to ensure the voice of families is heard within our decision making and design processes.

What are the benefits of working with them?

  • We hear from families from across the County about the things that are important to them

  • We hear from a range of people with different view points and experience

  • The provider is uniquely placed to support us with these outputs

How do we work with the provider?

  • We work directly with the provider, holding regular check ins on their deliverables

  • The provider are invited to a number of our working groups to provide family feedback at all stages of processes

  • They also provide a critical friend role in some of our panels, e.g. LeDeR

How does working with the provider impact our residents?

  • Families feel they have been listened to

  • Families, and their loved ones, get better support in turn, as their insights feed into continuous improvement activity

  • The provider will offer support to families to feel strong, resilient and well informed

What does working with these providers give to ECC?

  • The ANS is a jointly funded service providing wraparound support to adults seeking a diagnosis of autism or who are recently diagnosed

  • The service provides a range of peer support opportunities, 1:1 advocacy style support, signposting and liaison between an adult and clinical teams

What are the benefits of working with them?

  • The provider receives nothing but positive feedback from adults, referrers and funders alike

  • The success of this contract is down to the element of independence that can be brought to a situation

  • The team are highly skilled and knowledgeable in both autism

How do we work with the provider?

  • ECC is the lead commissioner for this contract, we host regular check ins, monitoring meetings and ad hoc task and finish sessions to continuously improve

  • In our role as lead commissioner we also work with the 5 other funders to make decisions and plan for the future

How does working with the provider impact our residents?

The outcomes of the service were commissioned as:

  • Adults are supported to access a diagnostic assessment
  • Adults feel informed about autism diagnosis and the process
  • Adults are supported to make positive life adjustments before and/or after their diagnosis outcome
  • Adults have the information, skills and confidence to manage their own lives
  • Families and carers feel informed and positive about the future

A range of peer-support opportunities are co-produced and adults can access these

What does working with these providers give to ECC?

  • Provides personalised and high quality holistic wellbeing advice and support to all age adults.

What are the benefits of working with them?

  • Access to an holistic wellbeing offer for Essex residents that connects into wider support from specialist partners.

  • Increased amount of person-cantered support where personal goals are agreed and progress checked.

  • Improved outcomes for residents.

How do we work with the provider?

  • Quarterly commissioner meetings.

  • Ongoing collaborative partnerships when relevant.

How does working with the provider impact our residents?

  • Access to a holistic wellbeing offer through a single point of contact.

What does working with these providers give to ECC?

  • Provides high-quality independent, specialist and regulated information, advice and guidance (IAG) that helps to address social, economic and environmental determinants of health.

What are the benefits of working with them?

  • A key partner in addressing issues associated with the increased cost of living and financial hardship in Essex.

How do we work with the provider?

  • We work directly with the provider, through regular check-ins

  • Ongoing collaborative partnerships when relevant.

  • Shares learning as an expert provider.

How does working with the provider impact our residents?

  • More residents are aware of their rights and support available to them in relation to a variety of issues such as benefits, debit, employment, fuel poverty and housing.

  • Outcomes for residents such as income maximisation and debt reduction

What does working with these providers give to ECC?

  • The provider delivers early help and preventative support to adults living with physical disabilities, learning disabilities and/or long-term health conditions, and their carers, through the use of physical activity

What are the benefits of working with them?

  • This service offers a local community place-based model, that uses meaningful physical activity to build and maintain physical, mental, and emotional wellbeing. Individuals are supported by an Allied Health Professional that uses evidence-based and therapeutic interventions that can help an individual to build new skills, promote independence

How do we work with the provider?

  • We work directly with the provider through monthly catch ups and quarterly monitoring/contract meetings

How does working with the provider impact our residents?

  • By working with the provider we see positive outcomes for the people being supported.  Including increased physical activity, decreased physical inactivity and a person centred support
Last updated: 12/05/2025
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