CQC rates our Adult Social Care services as good

We are delighted to announce the Care Quality Commission (CQC) has rated our Adult Social Care services as good with an overall score of 73%.

We would like to say a special thanks to all those Providers who took part in our assurance process either through attending a focus group or by providing feedback. Your support throughout the process was very much appreciated.

The report highlights our commitment to putting people at the heart of our Adult Social Care services with inspectors summing up their findings by saying:

“The local authority had a good structure and processes in place to enable people to be supported successfully, and support people to remain independent and live healthy lives. The workforce was passionate about supporting people to achieve these outcomes and the local authority had good knowledge of their area, the people living there and the demographics.”

Some key findings from the report include:

• Experiences of Adult Social Care were mostly positive, and people felt listened to
• Good relationships with partners including health, voluntary sector, providers and neighbouring local authorities focusing on early help interventions
• Provider Forums used to discuss gaps and new service ideas, involving adult social care services
• Effective safeguarding systems and processes were in place to protect people from abuse and neglect
• A home first approach was prioritised for increased independence and low rates of admissions into permanent residential or nursing care
• Strong technology offer in place.

We are already progressing work on many of the areas identified for improvement, and we’ll continue to build on this as we review the findings in more detail. We’ll be sure to keep you updated as this work develops.

Read the full report