Accessing the 111 Care Home line

Flu and other respiratory illnesses have a big impact on the NHS over the winter period. Therefore it is important to know which alternative services are available for medical advice. 

If you work in a care home and need urgent care for a resident, NHS 111 is here to help. You can call 111 24/7, 365 days a year for advice, and select option 3, then select option 2 (the care home option) to access a dedicated care home line. This bypasses other parts of the 111 system for quick clinical advice for your residents.

For residents presenting with a life-threatening emergency, please still call 999.