Important Notice For Domiciliary Care Providers re Handbacks of Care Packages

If you need to terminate a care package and are giving ECC notice on any individual care packages please email the Service Placement Team at:  

Service.PlacementTeam@essex.gov.uk with all of the details.

Providers are required to give ECC not less than 28 days’ written notice before they can cease delivering care to an adult.

If for any reason you are unable to deliver a care call, please immediately contact the Countywide Duty Team (or the Emergency Duty Out of Hours Team) and SPT using the following details:

Service Placement Team (SPT)

• Monday - Thursday:  09:00 - 18:30
• Friday:  09:00 - 18:00
• Saturday:  09:00 - 17:00

Email:  service.placementteam@essex.gov.uk

• Main Number: 03330 139974
• Rota Mobile:  07920 286325
• Team Mobile:  07774 337494
• Team Manager South (Adam Collier):  07748 623522
• Team Manager North (Bryn Morgan):  07557 081544
• Team Manager Mid & West (Hannah Rose):  07881 310779

 

Countywide Duty Team (CWDT)

For Providers (and all professionals) we no longer accept telephone calls or email referrals - providers should use the Portal - click here.

Only in a very urgent situation should Providers telephone during daytime hours.

CWDT Contact Telephone Number: 0333 013 9994

 

Emergency Duty Out of Hours Team

Main Number: 0345 606 1212

Email: eds@essex.gov.uk