Frequently Asked Questions
So that I don't incur additional NI oncosts can I use some of the £300 retention bonus to cover my additional costs?
Yes, from the 23rd November 2023 providers can claim up to £300 per carer which includes additional NI oncosts. This will mean that carers receive a bonus in the region of £250 - £260.
Can a provider that has already claimed funding, reclaim for the National Insurance and Tax occurred?
No, unfortunately this change to guidance can only be applied to new claims from the 23rd November 2023.
Is the £300 retention bonus a gross payment or a net payment?
The maximum amount of £300 is a gross payment capped at that amount per permanent employee. If a care provider decides to pay a higher level retention bonus to staff that is a business decision, however the Council will only reimburse a maximum of £300 per staff member throughout the 23/24 financial year.
How much retention bonus should I pay my part time staff?
The level of retention bonus you pay your staff is a business decision, however the Council will only reimburse a maximum of £300 per permanent employee. This amount applies to both full time and part time staff.
Can I pay my staff a bonus of £100 per month over a three month (or longer) period?
Yes you can pay your staff a smaller bonus over a longer period of time should you choose to. If you do proceed on this basis the Council will need to see clear evidence that no individual has been paid more than the maximum reimbursable amount of £300 available under this scheme i.e. you can’t claim for one staff member at £400 and another at £200. All payments will need to be made to staff and claimed by the 31st March 2024.
I have more than one care home/domiciliary care office in Essex can I submit one claim for all locations?
The fund has been allocated per home or domiciliary care office based on the CQC location id numbers, therefore you will need to submit a claim at a location level.
Why do I need to submit evidence to support my claim?
The Council is very keen to support providers to keep as many care staff working in the sector as possible. The aim of this fund is to ensure that the money reaches the carers who undertake their duties all year round. We need the evidence to show that carers have actually received either the retention bonus or have been paid for attending training courses organised by the Council’s Quality Innovation Team. Unfortunately, if a provider chooses not to send evidence or the evidence doesn’t clearly show that the care staff have been paid accordingly under this fund, we will not be able to reimburse the provider.